FAQs
How are orders shipped? What is the shipping cost?
Free Shipping is available for:
All custom ring orders
All orders over $2,000 USD
Insured Shipping
We provide fully insured shipping on all packages. This coverage protects against loss, damage, or theft during transit. In the unlikely event of any issue, we will take full responsibility and provide a prompt solution, including replacement or refund as appropriate.
How long will my order take to arrive?
We begin processing your order on the same day it is received. To ensure the highest quality, each piece receives special attention from our skilled artisans.
Ready-made rings and other jewelry: Up to 14 business days
Custom rings: 28 business days
Note: Third-party laboratory certification (IGI) may require an additional day.
Rush Orders
If you need expedited processing or shipping, please contact us. We will do our best to accommodate your timeline and provide a feasible solution.
How can I track my order?
Once your package is shipped, you will receive an email notification containing the tracking number. You can also log into your CRITIRORA account at any time to track your order online. Shipping updates will be continuously refreshed throughout the delivery process.
Any Other Questions?
If you have any further questions, we are always here to help.
Thank you for choosing CRITIRORA. We deeply value your trust and are committed to making every purchase a beautiful and memorable experience.