Ordering, Shipping & Tracking

How are orders shipped? What is the shipping cost?

Free Shipping is available for:

All custom ring orders
All orders over $2,000 USD

Insured Shipping
We provide fully insured shipping on all packages. This coverage protects against loss, damage, or theft during transit. In the unlikely event of any issue, we will take full responsibility and provide a prompt solution, including replacement or refund as appropriate.

Delivery Time

How long will my order take to arrive?

We begin processing your order on the same day it is received. To ensure the highest quality, each piece receives special attention from our skilled artisans.

Ready-made rings and other jewelry: Up to 14 business days
Custom rings: 28 business days

Note: Third-party laboratory certification (IGI) may require an additional day.
Rush Orders
If you need expedited processing or shipping, please contact us. We will do our best to accommodate your timeline and provide a feasible solution.

Order Tracking

How can I track my order?

Once your package is shipped, you will receive an email notification containing the tracking number. You can also log into your CRITIRORA account at any time to track your order online. Shipping updates will be continuously refreshed throughout the delivery process.

Personalized Customization Service

Is engraving free?

We are honored to be part of your special moments! We are pleased to offer complimentary engraving on your engagement rings or wedding rings (subject to available engraving space on the piece). Simply send your desired engraving text to our customer service team via email.

Can all rings be engraved?

Due to design constraints, some styles of eternity rings and bands may not accommodate engraving. If you are unsure about your chosen design, please contact us for confirmation. If the selected style cannot be engraved, we will proactively reach out to you after your order is placed to explain the situation.

How do I find the right ring size?

Finding the perfect fit is essential for comfortable everyday wear:
Most accurate method: Use a professional ring sizing tool or visit a local jeweler to have your finger measured.
Alternative method: Ask a jeweler to measure the inner diameter of an existing ring you wear on your ring finger (fourth finger).
Important Tip: Finger size can vary slightly due to temperature and time of day. Choose a size that slides comfortably over your knuckle but does not slip off too easily during daily activities.

What are conflict diamonds? How do you ensure the ethical sourcing of your diamonds?

According to the widely accepted definition, conflict diamonds (also known as blood diamonds) are rough diamonds used to finance wars against legitimate governments. However, the modern diamond mining industry continues to face broad ethical challenges, including government violence, child labor, extreme poverty, and environmental destruction.
Our position is clear: the diamond industry must commit to addressing all of these issues. That is why CRITIRORA exclusively chooses lab-grown diamonds. By doing so, we completely eliminate the ethical risks associated with traditional mining. This is our practical commitment to sustainable and responsible luxury.

Are lab-grown diamonds real diamonds?

Yes, they are 100% real diamonds.
Lab-grown diamonds have the exact same physical, chemical, and optical properties as natural diamonds. They exhibit the same fire, brilliance, and sparkle. In fact, they are indistinguishable to the naked eye. We offer diamonds that match natural ones in quality and beauty, but with a clearer, more sustainable, and fully traceable origin.

Do your diamonds come with certification?

Yes. Every CRITIRORA lab-grown diamond comes with an internationally recognized IGI (International Gemological Institute) certificate.
This ensures you have complete transparency and confidence regarding the diamond’s quality, including its cut, color, clarity, and carat weight.

Any Other Questions?

If you have any further questions, we are always here to help.
Thank you for choosing CRITIRORA. We deeply value your trust and are committed to making every purchase a beautiful and memorable experience.