Privacy Policy
Effective Date: July 2026
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following categories of information:
Personal Information: Your name, email address, shipping address, and phone number.
Transaction Information: Purchase history, order details, and payment information. Payments are processed securely through encrypted third-party payment processors, and we do not store your complete credit or debit card information.
Device and Technical Information: IP address, browser type, operating system, browsing behavior, and website interaction data collected through cookies and similar technologies.
Communication Records: Any correspondence between you and our customer support team.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you regarding order status, shipping updates, and after-sales services.
Send promotional emails and marketing communications, where you have provided your consent.
Improve our website, products, and customer experience.
Comply with legal obligations and prevent fraud or other unlawful activities.
3. Sharing and Disclosure of Information
We do not sell your personal information.
We may share your information with trusted third parties under the following circumstances:
Service Providers: Payment processors (such as Stripe and PayPal), shipping carriers (such as FedEx, DHL, and UPS), email marketing providers (such as Klaviyo), and advertising platforms (including Meta and Google). These providers are contractually obligated to safeguard your information.
Legal Compliance: When disclosure is required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate restructuring.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality, personalize your experience, and analyze website traffic.
You may manage your cookie preferences through your browser settings.
Third-party services, including Google Analytics and Meta Pixel, may also use cookies to collect anonymous browsing information.
5. Your Privacy Rights
Depending on your jurisdiction, including under the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), and other applicable privacy laws, you may have the following rights:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal information, subject to applicable legal obligations.
Right to Restrict Processing: Request that we limit the processing of your personal information under certain circumstances.
Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: Object to processing based on our legitimate interests or direct marketing activities.
Right to Opt Out of the Sale or Sharing of Personal Information (CCPA/CPRA): Where applicable, you may request that your personal information not be sold or shared.
To exercise any of these rights, please contact us:
Email: service@critirora.com
We will respond to your request within 30 days, or within the timeframe required by applicable law.
6. Data Controller and Representatives
Data Controller
CRITI RORA
Shenzhen, China
Email: compliance@critirora.com
EU Representative (Article 27 GDPR)
To Be Appointed.
At present, international data transfers are protected through the use of the European Commission's Standard Contractual Clauses (SCCs). An official EU Representative will be appointed before CRITI RORA formally begins selling products within the European Union.
UK Representative
GOAL REACH CONSULTING LTD
Office 1029, 3 Hardman Street
10th Floor
Spinningfields
Manchester M3 3HF
United Kingdom
Email: goalservice@hotmail.com
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, compliance with legal obligations, dispute resolution, and enforcement of our agreements.
Unless otherwise required by law, personal information is generally retained for five (5) years following your most recent interaction with us.
8. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Payment information is encrypted and processed through PCI DSS-compliant payment service providers.
9. International Data Transfers
Your personal information may be transferred to and processed in China, the United States, and other countries where our service providers operate.
Where required, we rely on Standard Contractual Clauses (SCCs) and other legally recognized safeguards to ensure an adequate level of protection for international data transfers.
10. Additional Information for California Residents
California residents have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
The right to know the categories and sources of personal information we collect.
The right to request deletion of personal information, subject to applicable exceptions.
The right to opt out of the sale or sharing of personal information.
The right to receive equal services and pricing without discrimination for exercising your privacy rights.
CRITI RORA does not sell personal information.
To exercise your rights, please contact:
service@critirora.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations.
Any material changes will be announced on our website or communicated to you by email where required by law.
If you have any questions regarding this Privacy Policy, please contact us at: