Shipping Policy

 

1. Shipping Destinations

CRITI RORA currently ships to the following countries and regions:

  • United States (including all 50 states) 
  • European Union (including Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, and other EU member states) 
  • United Kingdom 
  • Canada 
  • Australia 
  • Singapore 
  • United Arab Emirates 

For shipping to other countries or regions, please contact our Customer Support team before placing your order.

 

 

2. Order Processing Time

Estimated processing times are as follows:

  • Ready-to-Ship Rings and Other Jewelry: Up to 14 business days 
  • Custom Rings: Up to 28 business days 
  • Fine Jewelry Collections: Processing time varies. Please contact us at service@critirora.com for details.
  • IGI Laboratory Certification: May require one (1) additional business day.

Business days refer to Monday through Friday, excluding public holidays in both China and the destination country.

Processing times may be extended due to circumstances beyond our reasonable control, including but not limited to:

  • Delays by IGI laboratories 
  • Customs inspections or clearance delays 
  • Natural disasters 
  • Other force majeure events 

If any significant delay occurs, we will notify you by email as soon as reasonably practicable.

 

 

3. Expedited Services

If you require expedited order processing or express shipping, please contact our Customer Support team before placing your order.

We will evaluate the feasibility of your request and provide the available shipping options, estimated delivery times, and any additional charges that may apply.

 

 

4. Shipping Fees

Destination

Standard Shipping

Free Shipping Eligibility

United States

Free

All Custom Ring orders or orders totaling US$2,000 or more

United Kingdom

Calculated at Checkout

Free on orders over US$2,000

Canada

Calculated at Checkout

Free on orders over US$2,000

Australia

Calculated at Checkout

Free on orders over US$2,000

 

 

 

Other Countries and Regions

Calculated at Checkout

Subject to destination and shipping availability

Please Note: The qualifying purchase amount of US$2,000 is based on the merchandise subtotal displayed at checkout and excludes taxes, customs duties, and other applicable fees.

 

 

5. Shipping Carriers

We primarily partner with internationally recognized shipping carriers, including:

  • FedEx 
  • DHL 
  • UPS 

The shipping carrier selected for your order will depend on the destination, package value, shipping method, and other operational considerations.

 

 

6. Fully Insured Shipping

Every shipment is fully insured during transit.

Our shipping insurance covers loss, theft, or accidental damage occurring while your package is in transit.

Insurance coverage is limited to the original purchase price of the product and does not include the cost of replacing grading reports, certificates, customs duties, taxes, or other incidental expenses.

If an insured shipping issue occurs, CRITI RORA will coordinate directly with the shipping carrier and provide an appropriate resolution, which may include recovering the shipment, repairing the item where applicable, or providing a replacement.

 

 

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your shipment through:

  • The official website of the shipping carrier; or 
  • The Order Tracking page available on our Website. 

Please allow up to 24 hours for tracking information to become available after shipment.

 

 

8. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, value-added taxes (VAT), or other government-imposed fees upon arrival in the destination country.

These charges are the sole responsibility of the recipient unless otherwise expressly stated at checkout.

The amount of applicable duties and taxes varies by country. For further information, please contact your local customs authority.

If a returned order has already incurred customs duties or import taxes, customers are responsible for applying directly to their local customs or tax authority for any available refund. CRITI RORA is unable to reimburse customs duties or taxes collected by government agencies.

 

 

9. Delivery Issues

If the shipping carrier's tracking information indicates that your package has been delivered but you have not received it, please contact our Customer Support team immediately.

We will assist you in initiating an investigation with the shipping carrier.

Please note that CRITI RORA is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect or incomplete shipping addresses provided by the customer; 
  • Failure to collect the package after delivery attempts; 
  • Refusal to pay applicable customs duties or taxes. 

Additional shipping charges incurred due to reshipment under these circumstances shall be the responsibility of the customer.